Voter Services Team Lead

5 days ago

West Chester, Pennsylvania, United States County of Chester Full time

Job Title: Voter Services Team Lead

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About the Job:

We are seeking an experienced and skilled professional to lead our Voter Services team. The successful candidate will be responsible for overseeing the voter registration database, ensuring timely and accurate processing of voter registrations and ballot applications.

Key Responsibilities:

  • Train current, new, and temporary staff on voter registrations and ballot applications.
  • Interview potential staff and perform yearly evaluations.
  • Serve as the main point of contact between the registrars and the Department of State.
  • Oversee the implementation and maintenance of the SURE VOTE system.
  • Develop and maintain standard operating procedures for the SURE VOTE system.
  • Execute poll book printing, collaborating with outside print shops.
  • Collect and prepare registration statistics for the Director to submit to the Board of Elections and the Department of State.
  • Coordinate mass-mailings, such as Five Year Notice, AVN's, ERIC's, working with other departments as needed.
  • Oversee daily workflow operations, ensuring applications are being processed accurately and efficiently.
  • Oversee Voter Services call center on Election Day, ensuring Election Officials and Voters are being assisted efficiently and properly.
  • Collaborate with the Project Manager for Satellite Office staffing and training.
  • Maintain the Confidential Voters, ensuring process is handled in a discreet and confidential manner.
  • Perform other duties, tasks, and special projects as required.

Qualifications/Preferred Skills:

  • Bachelor's degree from an accredited college or university or equivalent experience and training.
  • Knowledge of Federal and Pennsylvania election laws, codes, and general principles and practices of organization, administration, and management.
  • Ability to interpret and effectively apply regulations as they relate to HAVA and elections; recognize training needs.
  • Ability to work both independently and as part of a team.
  • Ability to multi-task and carry tasks to completion.
  • Ability to maintain professional demeanor when dealing with internal/external customers.
  • Ability to communicate effectively both orally and in writing.
  • Strong organizational and interpersonal skills.
  • Ability to coordinate and direct work assignments.
  • Ability to handle stress.
  • Ability to interface effectively with all levels of County management.

Benefits:

  • The County of Chester offers comprehensive benefits to our employees.

Additional Requirements:

  • Ability to work extended hours as necessary.
  • This position requires professionalism.
  • Confidentiality is crucial to this position.

Salary Range: $61,119.24 per year

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