Fitness Club Operations Manager

3 weeks ago


Grand Prairie, Texas, United States 24 Hour Fitness Full time
Job Summary

As a General Manager at 24 Hour Fitness, you will be responsible for leading a dynamic team to deliver exceptional customer service and operational excellence. You will inspire and train your team to meet and exceed member expectations, while fostering a culture of inclusivity and community.

Key Responsibilities

  • Recruit, train, and develop a high-performing team, providing ongoing coaching and feedback.
  • Provide visionary leadership, setting clear objectives and delegating responsibilities.
  • Oversee day-to-day club operations, including facility maintenance and cleanliness standards.
  • Develop and implement strategies to drive membership sales and revenue growth.
  • Manage budgets effectively, controlling expenses and maximizing profitability.
  • Implement safety protocols and procedures to ensure member and staff well-being.
  • Build relationships within the local community, representing the gym at events and outreach initiatives.
  • Develop and execute retention strategies, such as member engagement programs and events.

Requirements

  • 3-5+ years of management experience in the retail/hospitality/fitness industry.
  • 2-4 years of progressive management experience supervising 3-10+ employees.
  • Ability to inspire and lead teams to implement and deliver on member and team member initiatives.
  • Excellent communication, interpersonal, and customer service skills.
  • CPR/AED certification (or willingness to obtain).

Preferred Qualifications

  • Bachelor's degree in Business Administration, Sports Management, or a related field.
  • Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
  • Familiarity with sales techniques and strategies.
  • Active involvement in the fitness community through professional associations or networking events.

Physical Demands/Environmental Conditions

  • While performing duties of this job, the employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.
  • Frequently required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds.
  • Telephone usage: ability to communicate with internal and external members.
  • Required usage of cleaning chemicals, ladders, utensils, and equipment.
  • Regularly exposed to moving mechanical parts.
  • Noise level in the environment is occasionally loud.

Travel Requirement

  • Ability to travel up to 10% of the time to attend training sessions and meetings.


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