Fitness Club Operations Manager
3 weeks ago
As a General Manager at 24 Hour Fitness, you will be responsible for leading a dynamic team to deliver exceptional customer service and operational excellence. You will inspire and train your team to meet and exceed member expectations, while fostering a culture of inclusivity and community.
Key Responsibilities
- Recruit, train, and develop a high-performing team, providing ongoing coaching and feedback.
- Provide visionary leadership, setting clear objectives and delegating responsibilities.
- Oversee day-to-day club operations, including facility maintenance and cleanliness standards.
- Develop and implement strategies to drive membership sales and revenue growth.
- Manage budgets effectively, controlling expenses and maximizing profitability.
- Implement safety protocols and procedures to ensure member and staff well-being.
- Build relationships within the local community, representing the gym at events and outreach initiatives.
- Develop and execute retention strategies, such as member engagement programs and events.
Requirements
- 3-5+ years of management experience in the retail/hospitality/fitness industry.
- 2-4 years of progressive management experience supervising 3-10+ employees.
- Ability to inspire and lead teams to implement and deliver on member and team member initiatives.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification (or willingness to obtain).
Preferred Qualifications
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
- Familiarity with sales techniques and strategies.
- Active involvement in the fitness community through professional associations or networking events.
Physical Demands/Environmental Conditions
- While performing duties of this job, the employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.
- Frequently required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds.
- Telephone usage: ability to communicate with internal and external members.
- Required usage of cleaning chemicals, ladders, utensils, and equipment.
- Regularly exposed to moving mechanical parts.
- Noise level in the environment is occasionally loud.
Travel Requirement
- Ability to travel up to 10% of the time to attend training sessions and meetings.
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