Restaurant Operations Manager

3 weeks ago

Miami Beach Florida, United States Cadillac Hotel & Beach Club, Autograph Collection Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at the Cadillac Hotel & Beach Club, Autograph Collection. As a key member of our food and beverage team, you will be responsible for overseeing the management and direction of our restaurant operations, ensuring exceptional guest service and sustainability standards are met.

Key Responsibilities
  • Interview, select, train, schedule, coach and support associates to ensure they perform in accordance with established brand or hotel standards and consistent with our core values.
  • Ensure that food quality is consistent, appealing, and prepared to guest specifications.
  • Interact with guests to obtain feedback on quality of service and food in the outlet.
  • Ensure that the restaurant complies with sanitation and safety standards for guests and associates.
  • Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.
  • Check that all equipment is in working order.
  • Follow up on work orders so repairs and maintenance of the facility are completed on a timely basis.
  • Document inventory forecast usage and monitor supply.
  • Abide by all state, federal and corporate requirements pertaining to serving alcoholic beverages.
  • Oversee serving staff to ensure proper liquor controls are in place and all cash handling policies and procedures are followed.
  • Comply with all accounting policies in order to ensure SOX compliance.
  • Participate in marketing efforts of restaurants, create menu ideas, survey competition and report food trends, and assist in preparation of specials.
  • Follow sustainability guidelines and practices related to our EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.
  • Servicing banquets and all in-house functions.
  • Work with the Room Service hotel staff to ensure excellent coverage and services for all employees and guests.
Requirements
  • Associate degree preferred.
  • 3-6 years restaurant experience required.
Work Environment and Context

Work schedule varies and will include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

We believe in the importance of our people and the value they bring to our organization. We are committed to creating a workplace culture that is inclusive, respectful and supportive of all employees.

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