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Restaurant Operations Manager
2 months ago
First Watch is seeking a skilled Restaurant Operations Manager to lead our team in delivering exceptional breakfast, brunch, and lunch experiences to our customers. As a key member of our management team, you will be responsible for overseeing daily operations, ensuring high standards of quality and service, and driving sales growth.
Key Responsibilities- Leverage your supervisory skills to manage daily operations, including kitchen and dining areas, to ensure seamless execution of our You First culture and core values.
- Develop and implement strategies to exceed restaurant sales and traffic goals, while maintaining high standards of quality and service.
- Coach and observe team members to ensure they are implementing the First Watch Five Steps of Service and adhering to our 10 Commandments.
- Respond promptly to customer and employee concerns, demonstrating a sense of urgency and ownership.
- Communicate effectively with team members, ensuring they are aware of repair and maintenance issues and taking immediate action to resolve them.
- Stay up-to-date on food safety certifications and identify areas for improvement in safe food handling practices.
- Recruit and interview candidates to join our team, ensuring they align with our You First culture and core values.
- Secure company assets, including computers, point of sale systems, security systems, and equipment.
- Understand the key responsibilities of every position in the restaurant and take immediate action to address any inappropriate behavior.
- Train, coach, and develop team members daily, recognizing performance that goes above and beyond.
- Account for all daily revenues and deposits, ensuring accuracy and timeliness.
First Watch is an award-winning Daytime Dining concept serving made-to-order breakfast, brunch, and lunch using fresh ingredients. We have been recognized for our commitment to quality, service, and community, and we are proud to be a Top 100 Most Loved Workplace in Newsweek. Our chef-driven menu features elevated executions of classic favorites, as well as unique dishes like the Quinoa Power Bowl and Avocado Toast. We operate over 535 First Watch restaurants in 29 states, and we are committed to providing an exceptional experience for our customers and team members alike.
We are an equal opportunity employer and are committed to providing reasonable accommodations to qualified individuals with disabilities. If you are passionate about delivering exceptional service and leading a high-performing team, we encourage you to apply for this exciting opportunity.
