Service Advisor
4 weeks ago
We're a dealership group that's different from the rest. We're proud of our unique approach to business and our commitment to treating our employees with respect and integrity. Our core values of respect, integrity, growth, humility, and teamwork guide everything we do.
Service Advisor RoleWe're seeking a Service Advisor who shares our values and is passionate about delivering exceptional customer service. As a Service Advisor, you'll be the face of our dealership, interacting with customers to understand their needs and providing solutions that meet their expectations.
Key Responsibilities:- Greet customers promptly and professionally, providing a warm and welcoming experience.
- Listen to customer inquiries and requests, asking questions to identify service needs and resolving concerns in a timely manner.
- Provide customers with updates, estimates, and inspection results, ensuring they're informed and satisfied throughout the process.
- Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
- Review completed work and recommendations, collecting payments from customers and ensuring a seamless experience.
- Stay up-to-date with Dealer Management System (DMS) and other essential software programs to manage customer information and schedule appointments.
- Competitive compensation package and 401k with company match.
- Wellness Time Off, plus holidays, plus a Personal Purpose Day.
- Medical, Dental, Vision, Disability Insurance, AD&D, and Life Insurance.
- Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend.
- Year-end bonus program for all employees (Garff Giveback).
- Employee discounts on vehicle purchase, parts, service, and more.
We're a company that values our people and strives to create a positive work environment. If you're passionate about delivering exceptional customer service and share our values, we'd love to hear from you.
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