Technical Support Specialist
2 weeks ago
Job Title: Technical Support Engineer
Location: Onsite
Contract Duration: 12+ Months
Key Responsibilities:
Install and configure computer hardware, software, and peripherals to ensure seamless system operation.
Manage user accounts, permissions, and access controls to maintain a secure and efficient IT environment.
Provide technical expertise and end-user support for Microsoft Windows platforms, including Windows 10/11.
Resolve issues related to internet connectivity, printers, scanners, phones, and other equipment to minimize downtime.
Support growing mobility platforms, including iOS, Android, and Windows-based platforms.
Provide support for Microsoft Office 365/Windows 365 platforms, including Office, Teams, SharePoint, OneDrive, and other applications.
Ensure effective escalation management and resolution of field support issues through collaboration with cross-functional teams.
Deliver high-quality support and service level, documenting and maintaining accurate records of incidents and resolutions.
Assist other IT teams in resolving technical issues, acting as a local point of contact.
Manage and resolve incidents reported by users, minimizing downtime and disruption.
Provide support to end-users, both remotely and on-site, addressing technical problems and answering questions.
Manage and track IT assets, including computers, peripherals, and other equipment.
Assist in the procurement process for new equipment and software.
Collaborate with other IT team members and departments to resolve complex issues and implement new solutions.
Create, update, and manage knowledge articles to improve support efficiency.
Responsible for office movements, decommissioning, setup, and other related tasks.
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