Family Service Counselor

1 week ago

Candler, United States Park Lawn Memorial Group, LLC. Full time
Job Title: Family Service Counselor

At Park Lawn Memorial Group, LLC., we are seeking a highly skilled and compassionate Family Service Counselor to join our team. As a Family Service Counselor, you will be responsible for establishing strong relationships with client families, ensuring their needs are met, and providing exceptional service.

Key Responsibilities:
  • Develop and maintain professional relationships with client families to ensure their needs are met.
  • Provide tours and guide families to cemetery lot locations.
  • Build relationships, ensure excellent service, and develop potential referrals while attending services and visitations for client families.
  • Ensure compliance with state and industry regulations, as well as company policies and procedures.
  • Maintain strict adherence to pricing structures and meet required timelines by submitting all contracts, required documents, and payments to the Business Office.
  • Report progress and complete required reports in a timely manner.
  • Actively pursue the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services, and the benefits of pre-need arranging.
  • Sustain positive communication and cooperation with all funeral homes, departments, and team members to ensure a service that exceeds family expectations.
  • Consistently meet or exceed company standards in revenue generation to maintain employment and benefits eligibility status.
  • Protect confidentiality of company and client family information.
  • Participate in all required specific location and company training initiatives.
  • Identify and respond to all hazards at location and on grounds.
Requirements:
  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • Proven track record of success in outside sales production strongly preferred.
  • May require the possession (or ability to obtain) an insurance license as required by applicable state law.
  • Valid state-issued driver's license in good standing and acceptable driving record.
Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The duties associated with this position are generally performed in an indoor office setting.
  • Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
  • Equipment used to perform the essential function of this position includes, but is not limited to, computer, fax, copier, merchant terminal, multi-line phone system, personal or company-owned vehicle.
  • Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
  • This position may also require reaching, pushing, and pulling.
  • This position may also be exposed to chemicals and/or bloodborne pathogens. Exposure risk is considered: Low
Travel:
  • This position may require up to 10 percent out-of-area and overnight travel.
  • Travel is primarily local, occurring during the business day only.

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