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Family Service Counselor
1 month ago
At Park Lawn Memorial Group, LLC., we are seeking a highly skilled and compassionate Family Service Counselor to join our team. As a Family Service Counselor, you will be responsible for establishing strong relationships with client families, ensuring their needs are met, and providing exceptional service.
Key Responsibilities:- Develop and maintain professional relationships with client families to ensure their needs are met.
- Provide tours and guide families to cemetery lot locations.
- Build relationships, ensure excellent service, and develop potential referrals while attending services and visitations for client families.
- Ensure compliance with state and industry regulations, as well as company policies and procedures.
- Maintain strict adherence to pricing structures and meet required timelines by submitting all contracts, required documents, and payments to the Business Office.
- Report progress and complete required reports in a timely manner.
- Actively pursue the development of new prospects and community-based contacts by conducting presentations that highlight merchandise, services, and the benefits of pre-need arranging.
- Sustain positive communication and cooperation with all funeral homes, departments, and team members to ensure a service that exceeds family expectations.
- Consistently meet or exceed company standards in revenue generation to maintain employment and benefits eligibility status.
- Protect confidentiality of company and client family information.
- Participate in all required specific location and company training initiatives.
- Identify and respond to all hazards at location and on grounds.
- Four-year degree or equivalent combination of education, training, and experience preferred.
- Proven track record of success in outside sales production strongly preferred.
- May require the possession (or ability to obtain) an insurance license as required by applicable state law.
- Valid state-issued driver's license in good standing and acceptable driving record.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The duties associated with this position are generally performed in an indoor office setting.
- Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground, dust, gas, and/or fumes.
- Equipment used to perform the essential function of this position includes, but is not limited to, computer, fax, copier, merchant terminal, multi-line phone system, personal or company-owned vehicle.
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
- This position may also require reaching, pushing, and pulling.
- This position may also be exposed to chemicals and/or bloodborne pathogens. Exposure risk is considered: Low
- This position may require up to 10 percent out-of-area and overnight travel.
- Travel is primarily local, occurring during the business day only.
