Family Service Counselor

5 days ago


Candler, United States Park Lawn Memorial Group, LLC. Full time
Job Summary

We are seeking a highly skilled and compassionate Family Service Counselor to join our team at Park Lawn Memorial Group, LLC. As a Family Service Counselor, you will be responsible for establishing strong relationships with client families, ensuring their needs are met, and providing exceptional service.

Key Responsibilities
  • Build and maintain professional relationships with client families to understand their needs and preferences.
  • Provide tours and guidance to families to ensure they are comfortable with our cemetery and services.
  • Develop and implement strategies to exceed client family expectations and obtain referrals.
  • Ensure compliance with state and industry regulations, as well as company policies and procedures.
  • Maintain accurate records and submit required documents in a timely manner.
  • Collaborate with funeral homes, departments, and team members to provide seamless service to client families.
  • Meet or exceed revenue generation targets to maintain employment and benefits eligibility.
  • Protect confidentiality of company and client family information.
Requirements
  • Four-year degree or equivalent combination of education, training, and experience preferred.
  • Proven track record of success in outside sales production strongly preferred.
  • Valid state-issued driver's license in good standing and acceptable driving record.
  • Ability to read, write, and speak English fluently; bilingual a plus.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access, and PowerPoint) preferred.
Work Environment

This position requires working in an indoor office setting, with occasional outdoor duties. Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift up to 25 pounds.

This position may also require up to 10% out-of-area and overnight travel.



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