Customer Experience Lead, Aviation Industry Specialist
1 week ago
CAMP Systems International, Inc. is a leading provider of aircraft compliance and health management services to the global business aviation industry. As a Customer Service Team Lead, you will play a key role in delivering exceptional customer experiences and driving business growth.
About CAMP Systems International, Inc.CAMP Systems International, Inc. is a dynamic and innovative company that has grown from a single location in 2001 to over 1,300 employees in 13 locations worldwide. We are committed to creating a diverse and inclusive environment that values our employees' contributions and perspectives.
Job SummaryThis is an exciting opportunity to take on a leadership role in delivering exceptional customer experiences. As a Customer Service Team Lead, you will be responsible for coaching and mentoring team members, ensuring best-in-class customer service, and driving process improvement.
Key Responsibilities- Coach and Mentor Team Members: Provide guidance and support to team members to maintain high standards of customer service and telephone etiquette.
- Deliver Exceptional Customer Service: Ensure that customers receive timely and effective assistance with their queries and concerns.
- Drive Process Improvement: Identify opportunities to improve efficiency and effectiveness in our customer service processes.
- Lead by Example: Demonstrate a positive leadership style and a commitment to excellence in all aspects of your work.
- 3-5 Years of Management Experience: Proven experience in a customer-facing environment, with a track record of delivering exceptional customer experiences.
- Strong Leadership Skills: Ability to coach and mentor team members, and drive process improvement.
- Excellent Interpersonal Skills: Ability to build strong relationships with customers, team members, and stakeholders.
- Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions.
- MS Office Suite Proficiency: Proficiency in MS Office, particularly MS Excel.
$70,000 - $95,000 per year, depending on experience.
About Our CultureCAMP Systems International, Inc. is committed to creating a diverse and inclusive environment that values our employees' contributions and perspectives. We are an affirmative action and equal opportunity employer, and we welcome applications from qualified candidates from diverse backgrounds.
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