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Donor Support Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Donor Support Specialist to join our team at CSL Plasma. As a Donor Support Specialist, you will play a critical role in ensuring the smooth operation of our pheresis process, from preparing donors and equipment to monitoring the process and responding to any issues that may arise.
Key Responsibilities- Prepare donors, donor areas, and equipment for the pheresis process
- Prepare the autopheresis machine for the pheresis process
- Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process
- Disconnect the donor when the process is complete
- Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process and notify appropriate staff
- Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events
- Use the PDA to link equipment and soft goods used in the pheresis process to the appropriate donor
- Alert the Group Leader or Supervisor of donor flow issues
- Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)
- Understand the policies and procedures associated with hyper immune programs at the center, if applicable
- Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed
- Follow all Health, Safety, and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoting safety in all actions
- Maintain confidentiality of all personnel, donor, and center information
- May be cross-trained in other areas to meet the needs of the business
- May be required to be bilingual to meet the needs of the business
- High school diploma or equivalent required
- Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or equivalent combination of education and experience
- Must be able to perform basic math calculations
CSL Plasma is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that reflects the diversity of our community.