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Blood Donor Recruiter
1 month ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Blood Donor Recruiter. In this role, you will be responsible for contacting blood donors and scheduling appointments in our fast-paced environment.
Key Responsibilities:
* Contact blood donors by telephone using a dialer system to recruit for blood donation
* Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls
* Schedule appointments while providing positive service experience to maximize donor show rates
* Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
* Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
* Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
* Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability
Requirements:
* High school diploma or equivalent required (GED)
* Minimum one year of related experience (telemarketing, customer service or call center) is required
* Prior sales or negotiation experience is a plus
* Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
* Excellent customer service and problem-solving skills required
* Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required
What We Offer:
* Competitive hourly rate of $15.50, plus shift differential
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays
How to Apply:
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].
About the American Red Cross:
The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and blood donations to individuals in need. We are committed to diversity, equity, and inclusion in our workforce and strive to create a workplace culture that is respectful, inclusive, and supportive of all employees.
Equal Opportunity Employer:
The American Red Cross is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive and respectful of all employees, regardless of their background, race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.
