Blood Donor Recruiter

1 week ago


Tucson, Arizona, United States American Red Cross Full time
Job Title: Blood Donor Recruiter

About the Job:

We are seeking a skilled Blood Donor Recruiter to join our team at the American Red Cross. As a Blood Donor Recruiter, you will be responsible for contacting blood donors by telephone to recruit for blood donation and schedule appointments. You will use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls.

Key Responsibilities:

* Contact blood donors by telephone using a dialer system to recruit for blood donation
* Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed, and to record outcomes of calls
* Schedule appointments while providing positive service experience to maximize donor show rates
* Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience
* Maintain daily production standard, including phone calls and appointments per hour, to meet established collection goals
* Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates
* Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability

Requirements:

* High school diploma or equivalent required (GED)
* Minimum one year of related experience (telemarketing, customer service or call center) is required
* Prior sales or negotiation experience is a plus
* Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs
* Excellent customer service and problem-solving skills required
* Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required

What We Offer:

* Competitive hourly rate of $15.50, plus shift differential
* Opportunities for career growth and professional development
* Collaborative and supportive work environment
* Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching

How to Apply:

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

About the American Red Cross:

The American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and blood donations to individuals in need. We are committed to diversity, equity, and inclusion in the workplace and are an equal opportunity employer.

Equal Opportunity Employer:

The American Red Cross is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

Apply Now:

To apply for this position, please visit our website at [website URL].
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