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Bilingual Customer Service Representative

2 months ago

Vergennes, Vermont, United States PrideStaff Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at PrideStaff in North Dallas. As a key member of our Contact Center, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key Responsibilities:
  • Manage large volumes of inbound and outbound calls in a timely manner
  • Respond to emails and chats with efficiency and professionalism
  • Follow established communication protocols when handling different types of calls
  • Engage with field offices and ensure seamless communication
  • Monitor appointment paperwork and proactively resolve issues
  • Process paperwork quickly and accurately
Requirements:
  • 1-year of experience in a call center or similar environment
  • Strong phone and verbal communication skills, with active listening
  • Familiarity with CRM systems
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities, and manage time effectively
  • High energy and excellent attitude
What We Offer:
  • A professional and supportive team environment
  • Representation to top employers in North Dallas
  • Full medical benefits package
  • Dedicated consultants providing industry insights and resources for career development

PrideStaff is a locally-owned staffing and placement firm with a strong reputation for quality service. We are committed to helping our employees grow and succeed in their careers.