Patient Advocate Coordinator

5 days ago

Miami, Florida, United States Westcare Full time
About the Role

We are seeking a highly skilled Patient Advocate Coordinator to join our team at WestCare. In this role, you will be responsible for coordinating services for women and parents of infants who were screened for or referred to Healthy Start.

Job Summary

The Patient Advocate Coordinator coordinates services for women and parents of infants who were screened for or referred to Healthy Start. This is a full-time position that requires excellent communication skills, attention to detail, and the ability to work independently. The ideal candidate will have a strong understanding of maternal/child health issues and be able to provide education and support to pregnant women and families with children aged 0-3.

Responsibilities
  • Respond to Healthy Start referrals in a timely manner consistent with Healthy Start requirements.
  • Provide education and support in childbirth, breastfeeding, women's health, and parenting to pregnant women and families with children aged 0-3.
  • Explain Healthy Start services to consumers, identify risk factors, and encourage consumers to participate.
  • Develop cooperative working relationships with primary health care providers.
  • Provide care coordination and referrals.
  • Maintain updated progress notes of services, referrals, and accomplishments in consumer files in a timely manner as outlined by Healthy Start Standards and Guidelines.
  • Ability to maintain a caseload of approximately 40+ consumers per month.
  • Attend staff meetings, training and in-service as assigned by the Program Director or required by the agency.
  • Ability to provide short-term psychosocial care, if qualifications are met.
  • Ensure that all clients records are accurate, current and updated on a regular basis.
  • Provide referral information to educate and improve clients knowledge and understanding of available community resources, as well as link clients to services that support the well-being of women during pregnancy and/or during childs infancy (e.g., WIC, food banks, housing, mental health service, etc.). The referrals or information provided should be based on the risks identified through the prenatal or infant screen and/or the initial contact interview. Intake coordinator may facilitate the referral process, to ensure client is connected.
  • Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function.
  • Ensure required efforts are made when attempting to reach clients, as stated in the programs guidelines.
  • Follow appropriate telephone etiquette when answering incoming calls, when leaving messages (e.g., identify yourself and program, speak clearly when leaving messages, etc.) and or taking messages accurately by verifying callers information.
  • Develop and maintain a comprehensive understanding of maternal/child health issues that are deemed risk factors during pregnancy and early childhood.
  • Generate necessary correspondence in compliance with program guidelines of expected communications with clients and providers.
  • Responsible for maintaining established quantity and quality standards.
  • Professional work documentation and time management skills.
  • Develop and maintain good working knowledge of the Well Family System and State of Florida Healthy Start Standards and Guidelines.
  • Ensure referrals, as well as closures, have been appropriately linked and documented within the database system and agency data function.
Qualifications
  • Graduation from an accredited four-year college with a degree human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field is required.
  • Graduation from an accredited masters program with a degree in Social Work, Psychology or related field is preferred.
Estimated Salary

$55,000 - $65,000 per year, depending on experience.

About Us

WestCare is a nonprofit organization providing health and human services to empower individuals, their families, and communities. Our mission is to deliver high-quality and cost-effective services that transform lives. We proudly serve sixteen states, three U.S. territories, the Dominican Republic, and the Republic of Palau. Our service domains include Mental Health & Wellness, Treatment & Rehabilitation, Criminal Justice, Veteran Services, Housing Opportunities, Education & Prevention, and Domestic Violence Emergency Support.

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