Bilingual Customer Service Representative

3 days ago


Astoria, New York, United States MAXIMUS Full time
About the Role

We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Foster strong customer relationships and monitor their engagement and progress.
  • Collaborate regularly with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver various training services to customers.
  • Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
  • Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members, providing expertise and assistance in resolving participant issues.
  • Maintain accurate and timely case notes for all customer interactions and document related activities.
  • Share updates on outreach and engagement efforts with project staff.
  • Report identified barriers hindering customer engagement with the Provider to project staff.
Requirements
  • High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
  • Prior work experience in customer service, data entry, and/or data processing.
  • Experience working with MS office applications (Excel, PowerPoint & Word).
  • Bilingual in English and Spanish.
What We Offer
  • Competitive compensation package.
  • Comprehensive insurance coverage.
  • Future planning opportunities.
  • Paid time off package.
  • Holistic wellness support.
  • Recognition platform.
  • Diversity, equity, and inclusion initiatives.
  • Tuition reimbursement.
  • Employee perks and discounts.


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