Bilingual Customer Service Representative
3 days ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Foster strong customer relationships and monitor their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry, and/or data processing.
- Experience working with MS office applications (Excel, PowerPoint & Word).
- Bilingual in English and Spanish.
- Competitive compensation package.
- Comprehensive insurance coverage.
- Future planning opportunities.
- Paid time off package.
- Holistic wellness support.
- Recognition platform.
- Diversity, equity, and inclusion initiatives.
- Tuition reimbursement.
- Employee perks and discounts.
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