Claims Director

1 week ago


Jersey City, New Jersey, United States CHUBB Full time
Job Summary

Chubb is seeking an experienced claims professional to join our Excess Complex Casualty Claims team as a Claims Director. As a key member of our team, you will be responsible for investigating and settling high exposure, complex, high-risk claims. Your primary focus will be on ensuring a high level of customer service and claim file quality.

Key Responsibilities
  • Provide outstanding customer service and work collaboratively with the insured, broker, and TPA in the adjustment of complex and mainstream casualty, specialty risks, and business auto claims.
  • Analyze coverage and communicate coverage positions, as warranted, under the direction of a supervisor and coverage unit.
  • Conduct, coordinate, and direct investigations into loss facts and extent of third-party damages.
  • Direct and closely monitor assignments to experts and defense counsel.
  • Evaluate information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
  • Set reserves within authority or make claim recommendations concerning reserve changes to a supervisor.
  • Report to reinsurers and facilitate the prompt collection of reinsurance on those matters where they are accountable.
  • Travel to conferences, mediations, and trials as necessary.
Requirements
  • A minimum of 5+ years of experience handling casualty claims.
  • Experience in successfully handling severity exposure claims.
  • Strong background and demonstrated ability in dealing with significant coverage matters.
  • Extensive knowledge of claims handling concepts, practices, and procedures.
  • Ability and willingness to travel as needed.
  • Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
  • Customer focus – responsive with an appropriate sense of urgency.
  • Strong Communication Skills – including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
  • Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
  • Strong Negotiation and Presentation Skills.
  • Ability to work collaboratively, independently, and as part of a team.
What We Offer

The pay range for this role is $80,500 to $137,000. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.


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