Patient Financial Services Representative

3 days ago


Downers Grove Illinois, United States Duly Health and Care Full time
{"title": "Patient Financial Services Representative", "content": "Overview

Duly Health and Care is committed to delivering exceptional patient care and service. As a Patient Financial Services Representative, you will play a critical role in ensuring that our patients receive timely and accurate financial information.

Responsibilities
  • Provide exemplary customer service to patients, providers, and employees
  • Answer patient questions, inquires, and concerns regarding their accounts
  • Work with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting
  • Identify potential revenue cycle challenges and escalate to departmental and/or leadership review as necessary
  • Respond to voice mail messages, My Chart Inquires, requests from Duly Health and Care Website and Patient Correspondence within 48 hours
  • Provide capitated medical claim status to contracted providers
  • Review billing transactions for accuracy and to help resolve payment posting challenges on accounts
Qualifications
  • High school diploma or GED
  • 2-5 years experience in membership, customer service, and/or healthcare billing
", "lang_code": "en-US"}

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