Seasonal Order Entry Specialist
5 days ago
About the Role
The Order Entry Associate will be responsible for accurately and efficiently processing customer orders and data entry tasks. This is a seasonal position that requires strong attention to detail and excellent communication skills.
Key Responsibilities
- Enter customer orders from multiple sources into our system
- Process requests for returns, credits, and cancellations
- Navigate through various computer applications to complete tasks
- Refer unresolved customer issues to designated departments for further investigation
- Post customer comments internally and perform customer follow-up as needed
- Meet and exceed order entry metrics, customer satisfaction, and quality scores
- Perform additional customer service-related tasks as needed
Requirements
Knowledge, Skills, and Abilities
- Fast typing skills
- Effective communication and problem-solving skills
- Ability to work in a team environment and maintain a positive attitude
- Excellent attention to detail
- Punctuality and reliability
Experience/Education
- Order entry and/or data entry experience
- Direct customer service experience
- High School Diploma or GED
- College Degree in Communications or Business Administration preferred
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