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Senior Client Intake Coordinator

2 months ago

Los Angeles, California, United States Prestige Legal Solutions, P.C. Full time
Position Overview

About Prestige Legal Solutions, P.C.

Prestige Legal Solutions, P.C. is a premier lemon law firm located in Los Angeles, dedicated to representing clients who have encountered issues with defective vehicles.

We are currently seeking a Senior Intake Specialist with a background in client intake, ideally within the lemon law sector. This full-time, non-exempt role involves overseeing, training, and inspiring team members to achieve excellence. The ideal candidate will be proactive, eager to acquire in-depth knowledge of our operations, and capable of managing a substantial volume of client interactions with precision and care, achieving a conversion success rate of 95% or higher.

Key Responsibilities:

  • Uphold the highest standards of professionalism and customer service through refined communication and behavior.
  • Quickly assimilate the criteria for potential clients to determine eligibility for our services.
  • Master specific sales techniques and strategies relevant to our industry to effectively promote our services and secure leads.
  • Inform potential clients about our offerings and advantages using specialized training and product knowledge.
  • Identify and address client concerns while communicating clearly and effectively.
  • Respond proactively to inquiries from potential clients, demonstrating agility and thoroughness.
  • Foster a growth-oriented mindset, creatively solving challenges while maintaining a positive outlook.
  • Ensure data integrity by accurately documenting client interactions and requests within relevant CRM systems to support case success.
  • Collaborate with management to propose new processes or enhance existing ones while fulfilling other related duties as assigned.
  • Prioritize tasks based on business goals and best practices.
  • Understand and monitor the stages of the deal pipeline to facilitate the transition from leads to retained clients.
  • Handle inbound and outbound calls to assess prospective clients for qualification.

Required Skills & Qualifications:

  • Minimum of 1 year of experience in lemon law intake or a related field; 2 years preferred.
  • Exceptional telephone communication skills, including the ability to provide professional responses, strong listening abilities, and effective problem resolution.
  • Outstanding communication and negotiation skills with a proven ability to convert leads within the firm's timelines.
  • Team-oriented mindset with the capacity to collaborate effectively in a professional environment.
  • Familiarity with business applications commonly used in the firm (e.g., HubSpot, Crexendo, MS Office).
  • Bi-lingual or multi-lingual capabilities are advantageous (Spanish).
  • High School Diploma or GED is required.

Additional Information:

  • Paralegal experience: 2 years (Required).
  • A paralegal degree is mandatory.

Benefits:

  • 2-4 weeks of paid time off (Sonority PTO).
  • 15 Paid Holidays.
  • 401K plan.
  • Health, Dental, and Vision insurance.
  • Access to Gympass/Wellhub.
  • Company-sponsored events including breakfast, birthday celebrations, and holiday gatherings.

Prestige Legal Solutions P.C. is an equal opportunity employer committed to fostering diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by applicable laws. Our hiring decisions are based solely on qualifications, merit, and business needs.