Legal Intake Coordinator

7 days ago


Los Angeles, California, United States Estrada Law Group APC Full time
Job Title: Legal Intake Specialist

We are seeking a highly skilled and compassionate Legal Intake Specialist to join our team at Estrada Law Group APC. As a key member of our team, you will play a vital role in providing exceptional client service and ensuring the smooth transition of cases.

Responsibilities:
  • Conduct initial client intakes via phone and in person, gathering and documenting client information accurately and efficiently.
  • Provide excellent customer service to clients, addressing their questions and concerns, and ensuring they feel informed and supported throughout the process.
  • Collaborate with legal staff to ensure seamless communication and case handling, and participate in training and mentorship programs to develop supervisory skills.
  • Supervise new client onboarding and current client files through data entry and paperwork collection, ensuring our cases are managed efficiently and in compliance with legal and ethical standards.
  • Assist in preparing and organizing initial case files and supporting documentation, and provide clients with basic information about the legal process and their rights.
Qualifications:
  • Bachelor's degree.
  • 2 years of experience in an intake role, preferably in a personal injury firm or similar environment.
  • Bilingual proficiency in Spanish and English, with excellent communication skills in both languages.
  • Strong organizational skills and attention to detail, with the ability to work independently and as part of a team.
  • Solid data entry, spreadsheet management, and computer skills, with outstanding communication skills and a sense of empathy.

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