Customer Experience Associate

3 weeks ago


Tustin, California, United States Bowlero Corporation Full time

Welcome to the ultimate entertainment experience as a Customer Experience Associate at Bowlero Corp. Our company is a leading provider of bowling, entertainment, and dining experiences, with over 350 destinations across North America. Our renowned brands include Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA).

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. This role is perfect for someone who is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

Job Summary:

The Customer Experience Associate is responsible for setting the tone for our guests' experience, providing a warm and welcoming atmosphere, and ensuring that every guest feels valued and appreciated. This role involves a variety of tasks, including:

  • Welcoming guests and providing exceptional customer service
  • Managing the waitlist and tracking availability
  • Assigning lanes, shoes, and other equipment
  • Preparing for leagues and events
  • Ringing sales at the counter and following cash control procedures
  • Notifying mechanics of any pinsetter malfunctions and logging issues
  • Providing basic bowling instruction to guests
  • Operating the POS system, central panel, computers, and P/A system

Requirements:

To be successful in this role, you will need to have:

  • A high school diploma or equivalent restaurant/hospitality experience
  • Proven success in school or previous job experience
  • Excellent telephone etiquette
  • Ability to meet the minimum age required by state law to serve alcohol

Perks:

As a Customer Experience Associate, you will enjoy a range of benefits, including:

  • Free bowling
  • $1 arcade play
  • 20% off events
  • 50% off food and beverages

Compensation:

The approximate pay range for this position is $16.25. Please note that the pay range provided is a good faith estimate and may vary based on factors including background, knowledge, skills, and abilities as well as geographic location.

Bowlero offers performance-based incentives and a competitive total rewards package, which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available at www.bowlerocorp.com/careers/benefits.



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