Customer Service Manager

1 month ago


Tustin, California, United States Button Finance Full time
Job Description

Button Finance is seeking a Customer Service Manager to lead our call center team in delivering exceptional customer experiences. The ideal candidate will have a minimum of 2 years of experience managing a call center in a mortgage company and proficiency in Five9 and OutboundANI. Responsibilities include training call center associates, generating talk tracks and scripts, and managing a team of up to 10 call center agents. The salary range is $45,000 to $60,000 yearly.

Key Responsibilities:
  • Lead a team of call center agents to deliver exceptional customer experiences
  • Develop and implement training programs for call center associates
  • Generate talk tracks and scripts to improve customer engagement
  • Manage a team of up to 10 call center agents
Requirements:
  • Minimum 2 years of experience managing a call center in a mortgage company
  • Proficiency in Five9 and OutboundANI
About Button Finance:

Button Finance is a technology-forward mortgage lender dedicated to delivering the best mortgage experience to our customers and borrowers.



  • Tustin, California, United States K2 Staffing Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective responses to customer inquiries...


  • Tustin, California, United States Morphius Corp Full time

    Job Title: Customer Service Remote WorkWe are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a Benefits Administrator, you will be responsible for providing exceptional customer service to our Union members, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective...


  • Tustin, California, United States Tustin Toyota Full time

    Job Summary:The Receptionist is responsible for providing exceptional customer service and administrative support to our dealership. This role requires a high level of professionalism, strong communication skills, and the ability to multitask in a fast-paced environment.Key Responsibilities:Answer all incoming calls in a timely and professional manner,...


  • Tustin, California, United States Whole Foods Market Full time

    Job Title: Customer Service Team LeadJob Summary:We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Whole Foods Market. As a Customer Service Team Lead, you will be responsible for leading and developing a team of customer service representatives, ensuring that our customers receive exceptional service and...


  • Tustin, California, United States Evs Full time

    Customer Service Specialist Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Evs. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our external customers.Key Responsibilities:Interact with customers daily to inform them of our products...


  • Tustin, California, United States The UPS Store Full time

    Customer Service Representative Job DescriptionThe UPS Store is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers, ensuring a positive and memorable experience.Key...


  • Tustin, California, United States Which Wich Superior Sandwiches Full time

    Customer Service RepresentativeAt Which Wich Superior Sandwiches, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Providing a quick and superior payment experience for our guestsEnsuring superior sandwiches and service for our customersWorking as part of a team to deliver...


  • Tustin, California, United States The UPS Store # Full time

    Job DescriptionThe UPS Store # is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all customers, providing accurate information on our products and services, and operating various equipment and devices.Key...


  • Tustin, California, United States The UPS Store #0026 Full time

    Job Title: Part-Time Customer Service Associate**Job Summary**We are seeking a highly motivated and customer-focused Part-Time Customer Service Associate to join our team at The UPS Store #0026. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers, providing accurate information on...


  • Tustin, California, United States K2 Staffing, LLC Full time

    Job SummaryAs a Customer Service Representative at K2 Staffing, LLC, you will be responsible for interacting with customers and vendors to provide information and resolve issues. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Discuss products and services...


  • Tustin, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders and working efficiently with our...


  • Tustin, California, United States Caliber Collision Full time

    Career OverviewCaliber Collision is seeking a skilled Customer Service Representative to provide exceptional customer experiences and support our team in a fast-paced environment.About the RoleThis role involves greeting and serving internal and external customers, monitoring work volume, and coordinating with rental car and tow companies to offer one-stop...


  • Tustin, California, United States The UPS Store #0026 Full time

    Job SummaryThe Customer Service Representative is responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment. The ideal candidate has previous retail sales experience, strong computer skills, and a friendly demeanor.Key Responsibilities:Provide...


  • Tustin, California, United States The UPS Store Full time

    The UPS Store is seeking a highly skilled and customer-focused Part-Time Customer Service Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers, processing packages for courier shipment, and operating various equipment and devices.Key...


  • Tustin, California, United States The UPS Store #0026 Full time

    The UPS Store #0026 is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.Key...


  • Tustin, California, United States Citigroup Inc Full time

    The Customer Service Representative is a vital entry-level position within Citigroup Inc. responsible for delivering exceptional client-facing services and facilitating the execution of branch activities. This role plays a pivotal part in driving revenue generation and providing high-quality customer experiences. As the primary point of contact for Citi...


  • Tustin, California, United States Supreme Fitness Group Full time

    Supreme Fitness Group Job OverviewWe are seeking a highly skilled and customer-focused Member Services Representative to join our team at Supreme Fitness Group. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, addressing their inquiries and concerns, and ensuring a positive and...


  • Tustin, California, United States Domino's Pizza LLC Full time

    Domino's Newport Ave Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Newport Ave. As a key member of our front-of-house team, you will be responsible for providing exceptional customer experiences, taking orders with precision, and maintaining a clean and welcoming store environment.Key...


  • Tustin, California, United States PetSmart Full time

    About Our StoreAt PetSmart, we're passionate about creating a welcoming environment for pet parents and their furry friends. As a Customer Engagement Manager in California, you'll play a key role in ensuring our stores run smoothly and efficiently.About Your RoleAs a Customer Engagement Manager, you'll be responsible for leading the store team in the...


  • Tustin, California, United States Marriott Full time

    Explore New Opportunities with Marriott HotelsAt Marriott Hotels, we're committed to delivering exceptional guest experiences. As a Guest Experience Specialist, you'll play a key role in making our guests feel welcome and valued.About the RoleWe're seeking a highly motivated and customer-focused individual to join our team. As a Guest Experience Specialist,...