Customer Service Manager

3 hours ago


Tustin, California, United States Button Finance Full time
Job Description

Button Finance is seeking a Customer Service Manager to lead our call center team in delivering exceptional customer experiences. The ideal candidate will have a minimum of 2 years of experience managing a call center in a mortgage company and proficiency in Five9 and OutboundANI. Responsibilities include training call center associates, generating talk tracks and scripts, and managing a team of up to 10 call center agents. The salary range is $45,000 to $60,000 yearly.

Key Responsibilities:
  • Lead a team of call center agents to deliver exceptional customer experiences
  • Develop and implement training programs for call center associates
  • Generate talk tracks and scripts to improve customer engagement
  • Manage a team of up to 10 call center agents
Requirements:
  • Minimum 2 years of experience managing a call center in a mortgage company
  • Proficiency in Five9 and OutboundANI
About Button Finance:

Button Finance is a technology-forward mortgage lender dedicated to delivering the best mortgage experience to our customers and borrowers.



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