IT Systems Administrator III

2 weeks ago

Collinsville, Illinois, United States TOUCHETTE Full time
Job Description

Job Summary:

The Systems Administrator III is a critical member of the IT team, responsible for setting up, configuring, and supporting enterprise systems. This includes creating and maintaining various hospital information systems, applications, storage, email, and database systems. The ideal candidate will have a strong technical background, including expert knowledge of systems administration tools and best practices.

Essential Functions and Responsibilities:

  • Gather and analyze user needs and requirements in accordance with IT processes.
  • Develop, provide, and maintain necessary documentation for all systems applications and server systems.
  • Manage systems monitoring applications using related monitoring tools; proactively address anomalies.
  • Assist with systems infrastructure, systems security, and systems maintenance in a multi-hospital & multi-healthcare clinic environment.
  • Participates in IT department, team, user group and technology governance meetings.
  • Maintains appropriate system documentation in ticketing and/or project tracking systems in accordance with department standards.
  • Determine and implement best-practice solutions for common and unique infrastructure or server systems issues without direct supervision.
  • Conduct research on network products, services, protocols, and standards in support of systems and software procurement and development efforts.
  • Installs and maintains operating systems and security patching.
  • Uses strong technical background, including expert knowledge of systems administration tools and best practices to support the organization's IT functions and needs.

Responsibilities:

  • Diagnoses and repairs server, workstation, application, database, and storage failures.
  • Responsible for applying monitoring, endpoint security and capacity planning of organizational information systems, applications or services where appropriate.
  • Manages backup and restore processes and maintains general health of backup environment.
  • Creates, configures, maintains, and monitors servers, workstations, applications, and other enterprise systems whether virtual or physical.
  • Resolves outages, escalations and completes projects in a timely fashion.
  • Provides after hour, weekend, and holiday technical support as assigned.
  • Makes themselves available after hours for escalations and support as needed.
  • Makes technical recommendations to leadership as required as part of the enterprise planning and budgeting process.
  • Creates project plans and maintains budgeting processes in support of the IS department leadership.
  • Maintains data center environment and monitoring equipment.
  • Documents new or undocumented information systems policies, procedures, controls, plans, processes, and standards.
  • Provides in person or on-line training and creates presentations on policies, procedures, controls, plans, processes, and standards when required.
  • Works professionally and collaboratively with management, staff, and peers to meet organizational objectives.
  • Works collaboratively to resolve service interruptions and identify hardware, application, or service enhancements.
  • Maintains high work ethic and standards.

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