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Operations Manager

2 months ago

Collinsville, Illinois, United States Fairfield Inn Collinsville Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Fairfield Inn Collinsville. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities
  • Guest Services: Manage the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food and beverages to ensure seamless guest experiences.
  • Team Leadership: Assist with selection, training, counseling, and motivating hourly associates to achieve exceptional performance and guest satisfaction.
  • Revenue Growth: Assist hotel management and sales teams in implementing and executing revenue programs to meet room occupancy, average daily rate, and RevPar objectives.
  • Operations Management: Participate in the development of the hotel expense budget, ensure proper delivery of guest special requests, and meet with guests to determine their level of satisfaction.
  • Emergency Procedures: Ensure associates are trained to act accordingly in the event of an emergency or accident at the hotel.
  • Communication: Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.
  • Leadership Team: Participate in monthly department meetings, property MOD program, weekly staff meetings, weekly sales meetings, and weekly Leadership Team meetings.
Requirements
  • Education: Bachelor's degree in Hospitality, Business Administration, or related field.
  • Experience: Minimum 3 years of experience in hotel operations, with a focus on guest services and revenue growth.
  • Skills: Strong leadership and communication skills, with the ability to motivate and train associates.
  • Knowledge: Familiarity with hotel operations software, revenue management systems, and budgeting processes.