Operations Director

4 days ago


Knoxville, Tennessee, United States LiftOne Full time
Job Title: Operations Manager

LiftOne is seeking an experienced Operations Manager to lead our team and drive business growth. As a key member of our management team, you will be responsible for directing and coordinating customer service activities, ensuring exceptional quality and profitability standards are met.

Key Responsibilities:
  • Ensure adherence to company safety policies and best practices
  • Supervise customer service jobs to ensure high-quality and profitable service delivery
  • Approve timesheets and work orders, leveraging our service platform to maintain accurate records
  • Manage the preventative maintenance program to achieve company standards of completion
Team Leadership:
  • Recruit, select, and develop operations employees, including technicians, service leaders, coordinators, and parts employees
  • Set objectives for service employees and monitor results through appraisals and scorecards
  • Conduct performance appraisals, training, and development activities for subordinates
  • Determine technician staffing levels and lead technician career development and hiring
  • Prepare schedules for service personnel and ensure paperwork is submitted promptly
Operational Excellence:
  • Participate in site-level lean management, including daily performance huddles, root cause problem-solving, and adherence to leader standard work
  • Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability
  • Attend self-driven technician team meetings and escalate roadblocks or hurdles to the branch manager or central support resources

LiftOne is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary, great benefits, and opportunities for advancement. If you are a motivated and results-driven professional with a passion for customer service and team leadership, we encourage you to apply.



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