Front Desk Representative
4 weeks ago
Located off I-376, we offer a convenient location with easy access to Pittsburgh International Airport via our free shuttle. The UPMC Events Center and Robert Morris University are within 2 miles. Downtown Pittsburgh and S&T Bank Music Park are 25 minutes away.
We are seeking a skilled Front Desk Agent to join our team at the Hampton Inn Pittsburgh Airport. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.
- Key Responsibilities:
- Count and reconcile cash, ensuring accuracy of the cash drawer at the beginning and end of each shift.
- Review the front desk log daily for any issues or special requests.
- Register and assign rooms to guests, ensuring a smooth check-in process.
- Transmit and receive telephone messages as needed.
- Collaborate with the reservations department to verify arrival dates on reservations.
- Communicate important information to the next shift to ensure a seamless transition.
- Work closely with all hotel departments to deliver exceptional customer service.
- Respond to guest inquiries about hotel services, registration, and local directions.
- Complete all required shift paperwork and reports as assigned by management.
- Perform end-of-shift cash closing procedures.
- Manage room availability and guest accounts.
- Process guest payments and make changes as needed.
- Make and confirm reservations.
- Post charges to guest ledgers.
- Complete daily shift checklists.
- Adhere to uniform and grooming standards.
- Perform other duties as assigned by management.
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