Front Desk Representative

4 weeks ago


Coraopolis, Pennsylvania, United States GF Hotels & Resorts USA Full time
Front Desk Agent

Located off I-376, we offer a convenient location with easy access to Pittsburgh International Airport via our free shuttle. The UPMC Events Center and Robert Morris University are within 2 miles. Downtown Pittsburgh and S&T Bank Music Park are 25 minutes away.

We are seeking a skilled Front Desk Agent to join our team at the Hampton Inn Pittsburgh Airport. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests.

  • Key Responsibilities:
  • Count and reconcile cash, ensuring accuracy of the cash drawer at the beginning and end of each shift.
  • Review the front desk log daily for any issues or special requests.
  • Register and assign rooms to guests, ensuring a smooth check-in process.
  • Transmit and receive telephone messages as needed.
  • Collaborate with the reservations department to verify arrival dates on reservations.
  • Communicate important information to the next shift to ensure a seamless transition.
  • Work closely with all hotel departments to deliver exceptional customer service.
  • Respond to guest inquiries about hotel services, registration, and local directions.
  • Complete all required shift paperwork and reports as assigned by management.
  • Perform end-of-shift cash closing procedures.
  • Manage room availability and guest accounts.
  • Process guest payments and make changes as needed.
  • Make and confirm reservations.
  • Post charges to guest ledgers.
  • Complete daily shift checklists.
  • Adhere to uniform and grooming standards.
  • Perform other duties as assigned by management.


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