Front Desk Agent

4 months ago

Coraopolis, United States Pyramid Global Hospitality Full time

Overview

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Summon bell-staff assistance to escort guests to their rooms as appropriate. Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. Use the photocopier to make copies of items as required. File registration cards in room number order. Retrieve registration cards from the files for each check out. Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to read, listen and communicate effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. Experience with Galaxy systems is a plus but not required. Qualifications Education: High school diploma preferred. Experience: No prior experience required. Prior hospitality experience preferred. Licenses or certificates: No special licenses required. Individuals are required to meet the minimum bonding standards. Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available). Other: Applicants with additional language skills preferred.

  • Front Desk Agent

    2 months ago

    Coraopolis, United States GF Hotels & Resorts USA Full time

    Located off I-376, were seven miles from Pittsburgh International Airport via our free shuttle, and 10 minutes from The Mall at Robinson. The UPMC Events Center and Robert Morris University are within 2 miles. Downtown Pittsburgh and S&T Bank Music Park are 25 minutes away. The Hampton Inn Pittsburgh Airport has a great opportunity to join our team as a...

  • Front Desk Representative

    4 weeks ago

    Coraopolis, Pennsylvania, United States GF Hotels & Resorts USA Full time

    Front Desk AgentLocated off I-376, we offer a convenient location with easy access to Pittsburgh International Airport via our free shuttle. The UPMC Events Center and Robert Morris University are within 2 miles. Downtown Pittsburgh and S&T Bank Music Park are 25 minutes away.We are seeking a skilled Front Desk Agent to join our team at the Hampton Inn...

  • Front Desk Ambassador

    2 weeks ago

    Coraopolis, Pennsylvania, United States Concord Hospitality Full time

    Front Desk AmbassadorWe are seeking a Front Desk Ambassador to join our team at Concord Hospitality. As a Front Desk Ambassador, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:Assist guests efficiently, courteously, and professionally at all times.Maintain a high...

  • Front Desk Associate

    1 month ago

    Coraopolis, Pennsylvania, United States Concord Hospitality Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key...

  • Front Desk Associate

    1 month ago

    Coraopolis, Pennsylvania, United States Concord Hospitality Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key Responsibilities:Assist...

  • Front Desk Representative

    6 days ago

    Coraopolis, Pennsylvania, United States Concord Hospitality Full time

    Front Desk & Guest CareWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Assist guests efficiently,...

  • Front Desk Representative

    2 weeks ago

    Coraopolis, Pennsylvania, United States Concord Hospitality Full time

    Front Desk & Guest CareWe are seeking a passionate and proactive individual to join our team as a Front Desk Representative. As a key member of our hotel team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is courteous, efficient, and professional.Role Responsibilities:Assist guests with their needs...

  • Front Desk Clerk

    1 month ago

    Coraopolis, United States Concord Hospitality Full time

    Description Front Desk & Guest Care We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If...

  • Night Auditor

    1 month ago

    Coraopolis, United States GF Hotels & Resorts USA Full time

    Located off I-376, were seven miles from Pittsburgh International Airport via our free shuttle, and 10 minutes from The Mall at Robinson. The UPMC Events Center and Robert Morris University are within 2 miles. Downtown Pittsburgh and S&T Bank Music Park are 25 minutes away. The Night Auditor performs all Guest Service Agent duties on the third shift (11:00PM...

  • Sales Associate

    5 months ago

    Coraopolis, United States European Wax Center Full time

    European Wax Center is the world's leading experts in comfortable and healthy body waxing! We're in the business of Revealing Beautiful Skin, and with your help, we'll give guests a reason to walk in, and STRUT out. We are currently seeking associates to work at our front desk that have passion, determination, and a commitment to excellence that will help...

  • Customer Service Representative

    6 days ago

    Coraopolis, Pennsylvania, United States Taymax Group Full time

    Moon Township is home to a Planet Fitness location where we are seeking a Member Services Representative to provide exceptional customer service to our members, prospective members, and guests. This role is responsible for creating a positive member experience by handling front desk activities, facilitating updates to member accounts, and maintaining the...

  • Pediatric Expanded Function Dental Assistant

    4 weeks ago

    Coraopolis, United States Iannessa Pediatric Dentistry Full time

    End your workday by 4 pm or earlier every day with lunch! Looking for an EFDA to work in our hygiene group and assist our hygienists with our pediatric and special needs patients. The potential candidate has to have a great personality and love working with children of all ages and needs along with their parents. The candidate also needs to be a team player....

  • Fitness Center Representative

    2 weeks ago

    Coraopolis, Pennsylvania, United States Taymax Group Full time

    Member Services RepresentativeMoon Township, PA 15108, USAPay: $11.00 - $11.50We're committed to providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Key Responsibilities:Provide exceptional customer service to members, prospective members, and guests.Handle front desk activities, including answering...

  • Pediatric Expanded Function Dental Assistant

    1 month ago

    Coraopolis, United States Iannessa Pediatric Dentistry Full time

    End your workday by 4 pm or earlier every day with lunch! Looking for an EFDA to work in our hygiene group and assist our hygienists with our pediatric and special needs patients. The potential candidate has to have a great personality and love working with children of all ages and needs along with their parents. The candidate also needs to be a team player....

  • Housekeeping Lead

    1 month ago

    Coraopolis, United States Concord Hospitality Full time

    Description Doubletree Pittsburgh Airport We are hiring a Housekeeping Lead! 9am - 5pm weekdays 10am - 6pm weekends Responsibilities: Provide the highest quality of service to the customer at all times. Ensure guest satisfaction through room cleanliness and attention to guest needs. Clean rooms daily following the Housekeeping Guidelines. Check fixtures,...

  • Housekeeping Lead

    1 month ago

    Coraopolis, Pennsylvania, United States Concord Hospitality Full time

    Housekeeping Lead Job DescriptionWe are seeking a highly skilled and experienced Housekeeping Lead to join our team at Doubletree Pittsburgh Airport. As a Housekeeping Lead, you will be responsible for ensuring the highest level of cleanliness and customer satisfaction in our hotel.Responsibilities:Provide exceptional customer service and ensure guest...

  • Hotel Operations Director

    2 weeks ago

    Coraopolis, Pennsylvania, United States Sheraton Pittsburgh Airport Full time

    Job SummaryWe are seeking a highly experienced and skilled Hotel General Manager to lead our team at Sheraton Pittsburgh Airport. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and driving business growth.Key ResponsibilitiesOversee the overall...