Member Care Coordinator
4 weeks ago
We're a revolutionary health and wellness company dedicated to changing lives through sustainable, clinically significant weight loss. Our approach is rooted in the latest cutting-edge research, quantified biometrics, and attentive medical supervision.
Key Responsibilities- Provide exceptional customer service and create a positive experience for members and visitors
- Respond promptly to calls, messages, and emails, setting high standards for timely communication
- Guide new members through a seamless onboarding process, promoting their ongoing success
- Navigate order processing, billing, and inventory management with ease
- Collaborate with the team to elevate the member experience and drive innovation
- High school diploma required; Bachelor's or Associates degree in a related field preferred
- 1-2 years of experience in a customer-facing role, preferably in a medical or clinical office setting
- Proficient in MS Office 365, EHR/EMR systems, and scheduling and billing systems
- Exceptional interpersonal, verbal, and written communication skills
- Excellent multi-tasking skills and ability to work in a fast-paced environment
Be part of a team that's transforming health, empowering individuals, and celebrating over a million pounds lost - and counting. Work in an environment that's rich in innovation, backed by cutting-edge research, and personalized to perfection. Join a tribe of passionate professionals in 13 locations, all committed to uplifting health and wellness.
With plans for geographical expansion soon, the sky's the limit for your career growth and personal development. Enjoy competitive pay, comprehensive benefits, and opportunities for growth and development.
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Member Care Coordinator
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