Communication Specialist

1 week ago


Wilmington, Delaware, United States Novant Health Full time

Job Title: Regional Transfer Center Coordinator

Company: Novant Health

Overview

Responsible for coordinating all aspects of patient transport in the Regional Transfer Center under the guidance of the Manager. Ensures efficient and safe transport operations, liaising with medical personnel and facilities to determine best course of action. Maintains accurate records of patient information and transport activities.

Location: Novant Health

Department: Regional Transfer Center

Employment Type: Part-time

Work Schedule: Rotating shifts PRN

Exempt from Overtime: No

Responsibilities

  • Demonstrates commitment to patient satisfaction and service excellence
  • Coordinates communication with transport units and monitors their status
  • Adapts to changing transport needs and coordinates with medical staff
  • Provides excellent customer service and maintains a safe environment in the Transfer Center
  • Participates in departmental activities and performance improvement processes
  • Handles emergency and non-emergency transport requests promptly and courteously
  • Determines mode of transportation based on clinical criteria and dispatches resources accordingly

Qualifications

  • Education: High School Diploma required, additional degree preferred
  • Licensure/Certifications: Current NC EMT certification preferred
  • Experience: EMS dispatch experience required, aviation terminology knowledge a plus
  • Must obtain Certified Flight Communicator (CFC) certification within 30 days of hire
  • Shift: Varies, including weekends and holidays

Key Performance Indicators

  • Transportation efficiency and safety
  • Customer satisfaction and service excellence
  • Accurate record-keeping and data management

What We Offer

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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