Customer Experience Director

6 days ago


Cedar Rapids, Iowa, United States ImOn Communications Full time
ImOn Communications: A Leader in Fiber Internet Services

We are seeking a highly skilled Customer Experience Director to join our team at ImOn Communications. As a leader in fiber internet services, we pride ourselves on delivering exceptional customer experiences.

The estimated salary for this role is $80,000 - $120,000 per year, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, dental insurance, free vision insurance, and life/disability insurance.

About the Job:

  • Oversee daily operations of the customer service department to ensure exceptional customer experiences.
  • Develop and execute strategies to achieve customer service level goals.
  • Forecast future performance based on historical data and plan accordingly.

Requirements:

  • Bachelor's degree in Business Administration or similar.
  • At least 5 years of experience in a customer service/call center environment.
  • At least 3 years of supervisory/leadership experience with direct reports.


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