Automotive Customer Experience Manager
5 days ago
We're seeking an experienced Service Advisor to join our dynamic team at McGrath Family of Dealerships. As a Service Advisor, you'll be responsible for delivering exceptional customer experiences and working closely with our technicians to ensure seamless vehicle repairs.
The ideal candidate will have excellent communication skills, be organized, and able to manage multiple client vehicles efficiently. If you're passionate about providing top-notch service and have a professional appearance, we'd love to hear from you.
Responsibilities:
- Manage the flow of the Drive Lane to provide prompt, courteous, and effective service.
- Take ownership of the customer's experience by completing additional tasks that leave a positive impression.
- Provide concierge support for owner inquiries via phone or in-person, ensuring seamless interactions.
- Sales management of technicians' time to maximize daily inventory.
- Distribution of work between technicians for efficient operations.
Key Qualifications:
- A friendly and organized personality.
- Ability to manage multiple client vehicles effectively.
- Excellent time management skills.
- Exceptional communication skills with customers.
- A professional, well-groomed personal appearance.
- A clean driving record.
- Willingness to undergo a pre-employment background check.
Benefits:
- Paid Time Off (PTO) starting Day 1.
- Comprehensive health, dental, and vision insurance.
- A 401(k) plan with company match.
- Opportunities for growth and advancement – 97% promotion within.
- A collaborative and fun culture.
Estimated Salary: $55,000 - $75,000 per year, depending on experience.
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