Customer Experience Associate

3 days ago


Cedar Rapids, Iowa, United States City Laundering Company Full time
About the Job

We are seeking a talented Customer Experience Associate to join our team at City Laundering Company. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and promoting our products and services.

About the Role

The successful candidate will have excellent communication skills, be able to work independently, and possess a strong understanding of our products and services. You will be responsible for providing prompt and effective service to customers, responding to inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Provide prompt and effective service to customers, respond to inquiries, and resolve any issues that may arise.
  • Product Knowledge: Develop and maintain a strong understanding of our products and services, including features, benefits, and pricing.
  • Sales and Marketing: Promote our products and services to customers, identify new sales opportunities, and develop strategies to increase sales and revenue.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
  • Physical Abilities: Ability to lift up to 60 pounds, sit for long periods, walk frequently, bend, and perform other physical demands outlined in the job description.
  • Experience: 1-2 years of job-related or customer service experience preferred.
Salary:

$23 - $28 per hour, depending on experience and qualifications.



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