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Customer Experience Specialist

2 months ago

Long Beach, California, United States Drop Anchor Seafood & Grill Full time
Job Description

Drop Anchor Seafood and Grill is seeking a highly motivated and customer-focused Host/Hostess to join our team

About the Role:

  • Provide exceptional customer service by greeting and seating guests in a timely and friendly manner.

  • Answer phone calls and respond to guest inquiries in a professional and courteous manner.

  • Ensure tables are cleaned and prepared according to safety procedures to maintain a clean and welcoming environment.

  • Process transactions accurately and efficiently using our Point-of-Sale system.

  • Collaborate with the restaurant team to ensure seamless service and a positive guest experience.

Requirements:

  • Excellent communication and interpersonal skills to effectively interact with guests and team members.

  • Ability to multitask and work in a fast-paced environment with a high level of accuracy and attention to detail.

  • Strong teamwork skills and a positive attitude to contribute to a productive and supportive team environment.

  • Professional appearance and good hygiene to maintain a clean and welcoming environment.

  • Dependable and flexible to adapt to changing situations and priorities.

Benefits:

  • Teladoc Access for convenient and confidential medical support.

  • Employee Assistance Program (EAP) for personal and professional support.

  • Safe and Friendly Work Environment to ensure a positive and productive work experience.

  • Shift Drinks and Meals to fuel your workday.

  • Employee Discount to enjoy our restaurant's offerings.

  • Tips to recognize and reward exceptional service.