Design Support Associate

4 days ago


San Antonio, Texas, United States Nexmos Design Full time
Job Overview: Nexmos Design is seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. As the primary point of contact, you will handle customer inquiries, resolve issues efficiently, and maintain detailed records of interactions. With a focus on delivering high-quality service, you will collaborate with our team to address customer concerns and find solutions.

About Us: At Nexmos Design, we pride ourselves on creating unique and effective designs that bring our clients' visions to life. Our team is passionate, dedicated, and always striving for excellence in every project we undertake. We value innovation, collaboration, and a customer-centric approach.

Responsibilities: Manage customer inquiries via various communication channels, provide accurate product/service information, resolve issues efficiently, maintain detailed records, collaborate with team members, and follow up with customers to ensure satisfaction. Additional responsibilities may include assisting with special projects and other customer service-related tasks as needed.

Requirements: Strong verbal and written communication skills, ability to handle stressful situations with a calm and professional attitude, excellent problem-solving skills, ability to work independently and as part of a team, proficiency in basic computer applications, previous customer service experience preferred but not required, strong organizational skills, and ability to multitask effectively.

Benefits: Competitive salary range of $40,000 to $52,000 per year, opportunities for career growth and advancement, comprehensive training and ongoing development, health, dental, and vision insurance options, paid time off and holidays, and a supportive and collaborative work environment.

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