Telecommunications Specialist
2 weeks ago
Location:
Omni Hotels & Resorts
At Omni Hotels & Resorts, our success is attributed to our dedicated and self-motivated team members who collaborate to uphold our esteemed standards of service.
We foster an environment where teamwork is paramount and individual excellence is celebrated, making it an ideal workplace for those who thrive in a supportive atmosphere.
Our associates benefit from a vibrant work environment, comprehensive training, and mentorship, along with the pride that comes from being part of a company renowned for its exceptional service.
If you are a friendly and driven individual with a passion for serving others, Omni Hotels & Resorts may be the perfect fit for you.
Job Overview:
Omni Hotels & Resorts is in search of a Telecommunications Specialist to join our esteemed team.
If you are enthusiastic about hospitality and creating remarkable customer experiences, while enjoying the structure and benefits of working with a reputable hotel chain, then you will find a rewarding career with us. We take pride in being recognized among the top resorts in the region.
The primary responsibility of this role is to facilitate and assist guests and staff with their communication needs, adhering to Omni's high standards.
Key Responsibilities:
1. Efficiently and courteously manage incoming telephone calls to the hotel.
2. Direct calls and messages to the appropriate personnel or guests.
3. Provide assistance to all guests and employees.
4. Initiate prompt responses to inquiries by logging information regarding issues that require immediate attention and relaying it to the relevant personnel.
6. Handle the sending and receiving of facsimile messages as necessary, while operating the switchboard and two-way radio.
Qualifications:
1. Proficient computer skills are essential.
2. Ability to work independently and collaboratively, remaining at the workstation for the duration of the shift.
3. Flexibility to work a varied schedule, including weekends and holidays.
4. Previous customer service experience with outstanding written and verbal communication skills is required.
5. Capability to sit for extended periods is necessary.
Omni Hotels & Resorts is an equal opportunity employer.
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