Food Lion To Go Supervisor

6 days ago

New Bern, North Carolina, United States Food Lion Full time
Job Summary

We are seeking a highly skilled and experienced To Go Operations Manager to join our team at Food Lion. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our To Go department, ensuring exceptional customer service, and driving business results.

Key Responsibilities
  • Manage the To Go operations, including hiring, training, and developing department associates.
  • Supervise the performance of all duties and responsibilities of department associates, providing ongoing performance management, training, and conducting timely formal performance appraisals.
  • Maintain effective work schedules for To Go associates to meet business traffic requirements, minimizing customer inconvenience.
  • Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy.
  • Support the achievement of budgeted financial and operating results.
  • Partner with department managers to ensure fresh orders, particularly those with out-of-stocks, are handled properly.
  • Ensure return-to-stock items are handled in a prompt and orderly manner, with a focus on refrigerated and perishable items.
  • Role model outstanding, friendly customer service, using skills and knowledge of department products to offer solutions that meet or exceed customers' expectations.
  • Control store expenses through proper ordering, care for supplies, and equipment.
  • Understand and utilize company tools, such as financial reports, ACIS, scheduling, productivity, ordering, and business information systems.
  • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety, and department sanitation are consistently maintained.
  • Have a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the To Go operations.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Record and report all associate and customer accidents in accordance with established Food Lion procedures.
  • Ensure compliance with local, state, and federal regulations.
  • Adhere to all company guidelines, policies, and standard practices.
  • Maintain security standards.
  • Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses.
  • Provide recognition of accomplishments and offer constructive counseling when necessary, as it relates to achieving customer satisfaction and service while building store sales.
Requirements
  • A high school graduate or equivalent preferred.
  • Ability to lead and manage a team.
  • Strong understanding of store operations and merchandising techniques preferred.
  • Excellent interpersonal, organizational, communication, and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to use technical information to solve problems.
  • Must meet minimum age requirements to perform specific job functions.
  • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation.
Physical Requirements
  • Stand 100% of the time with occasional walking short distances.
  • Ability to push or pull up 75 pounds on occasion and up to 2000 pounds using a pallet jack or float.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion.
  • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners.
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level.
  • Meet established volume activity standards for the position.
  • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather.
  • Have sufficient visual ability to check invoices, dates, and other written documents.
Preferred Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Ability to use handheld computers for orders, mark downs, scan outs, and inventory.

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