Customer Service Representative

2 weeks ago


Portland, Texas, United States Taymax Group Full time
Member Services Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. This role is responsible for providing exceptional service to our members, prospective members, and guests, ensuring a positive and welcoming experience at our fitness center.

Key Responsibilities:
  • Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Manage front desk activities, including checking members into the system, taking prospective members on tours, and signing up new members.
  • Facilitate updates to member accounts and respond to member questions and concerns.
  • Maintain the neatness and cleanliness of the club, completing daily tasks and assisting with special cleaning projects as needed.
Requirements:
  • High school diploma or equivalent required.
  • Customer service background preferred.
  • Basic computer proficiency.
  • Punctuality and reliability are a must.
  • Ability to work independently and as part of a team.
  • Positive, upbeat attitude and a passion for fitness and health.
Physical Demands:
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 lbs.

Taymax Group is an equal opportunity employer and welcomes talent from all backgrounds and perspectives. We strive to foster an inclusive and diverse environment where everyone works towards our common goal of enhancing people's lives through a high-quality fitness experience.



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