Microcomputer Systems Analyst, Senior

1 month ago


Norfolk, Virginia, United States City of Norfolk, VA Full time
Job Summary

The City of Norfolk, VA is seeking a highly skilled Senior Microcomputer Systems Analyst to join its Information Technology team. As a key member of the team, you will be responsible for providing technical support and maintenance for the city's computer systems, including Windows and iOS software, computer hardware, and advanced technology systems.

Key Responsibilities
  • Provide technical support and maintenance for computer systems, including troubleshooting software and hardware issues, installing and updating software, and configuring computer networks.
  • Work with customers to diagnose and resolve computer hardware, software, access, and security issues.
  • Install and update software on computers using desktop management and other remote software management tools.
  • Participate in product evaluations, install and upgrade computer hardware and software, and research, test, and implement new computer equipment and technologies.
  • Document computer hardware and software installation and troubleshooting procedures for technical staff.
  • Provide assistance with hardware and software inventory and license management.
  • Perform system administration for desktop management and other commercial off-the-shelf application software.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • Three years of experience installing and maintaining computer hardware and software, troubleshooting software and hardware issues, and providing technical support to customers.
  • Advanced knowledge of Windows operating systems, Microsoft Office suite components, and other standard computer application software.
  • Experience with audio/visual equipment support or system design.
  • Experience with Microsoft SCCM or Microsoft Intune.
  • Ability to lift equipment from floor to waist and carry it at least 10 feet.
  • Ability to work regular on-call weekly rotations and occasional after-hours events.
  • Ability to accept a salary within the range of $59,393 - $68,301.
Benefits

The City of Norfolk, VA offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional development.

This is an essential position, and the selected candidate will be required to work nights, weekends, rotating shifts, holidays, in response to severe weather events, and emergencies.

A valid driver's license is required, and a current copy of the Division of Motor Vehicles (DMV) driving record will be required at the time of interview.



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