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Customer Service Ambassador
2 months ago
Serenity Healthcare, LLC is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our patient care team, you will play a vital role in providing exceptional support and guidance to individuals seeking mental health treatment.
Key Responsibilities- Initial Patient Intake: Conduct thorough and empathetic initial patient intakes to ensure a smooth and effective treatment journey.
- Communication and Education: Provide clear and concise information about our life-saving alternative treatments, addressing patient concerns and questions in a professional and compassionate manner.
- Problem-Solving and Coordination: Collaborate with clinics to ensure seamless patient care, addressing any issues or concerns that may arise.
- Compliance and Regulatory Requirements: Maintain strict adherence to HIPAA regulations and other relevant standards and requirements.
- Education: High School Diploma or equivalent required.
- Experience: Previous customer service experience, preferably in a healthcare setting.
- Skills: Excellent verbal and written communication skills, basic math skills, and a strong patient-first mindset.
- Qualities: Well-versed in de-escalation techniques, ability to connect with individuals, and a passion for making a positive impact.
- Accelerated Career Growth: Opportunities for rapid advancement in a dynamic and supportive environment.
- Comprehensive Benefits: Medical, dental, vision insurance, and 401(k) plan.
- Generous Time Off: 20 days of paid time off annually, including 10 paid holidays.
- Access to Corporate Amenities: Onsite gym, game room, and other perks.
