Family Service Representative, Cemetery
4 weeks ago
We are seeking a highly motivated and results-driven Family Service Representative to join our team at the Diocese of Allentown. As a key member of our cemetery sales and service team, you will be responsible for generating sales of property products and services offered by our cemeteries, while developing long-lasting relationships with families.
Key Responsibilities- Achieve monthly pre-established personal sales goals by consistently meeting or exceeding monthly cemetery sales quotas.
- Submit reports as required in a timely manner, including sales reports, sales activity reports, lead source reports, and telemarketing reports.
- Counsel families making at-need and pre-need arrangements, complete all paperwork as required by management, and respond to family/client inquiries and complaints in a timely manner.
- Coordinate and communicate activities with Diocesan Cemetery Management, Superintendent, and families as necessary or required.
- Accurately and timely maintain mausoleum, columbarium, and plot section maps and elevation charts.
- Transmit payments for deposit to administrative assistant according to established procedures.
- Attend and participate in management meetings, training sessions, and diocesan required functions.
- Bachelor's Degree in sales, marketing, or relevant field with 2-4 years direct sales and customer service experience required.
- Prior cemetery sales and service experience (at-need and pre-need) preferred.
- Equivalent combination of education and experience will be considered.
- Bilingual (English/Spanish or English/Vietnamese) a plus.
This position requires normal office environment and walking outdoors to locate plots, columbarium, and mausoleum spaces with parishioners. Weekly driving to the bank, Diocese offices, Resurrection and Holy Saviour cemetery is also required.
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