Client Partner
7 days ago
We are seeking an experienced Client Partner to join our growing team at Massive Rocket. As a Client Partner, you will be responsible for developing and nurturing trusted client relationships, growing revenues from existing clients, and balancing new business efforts.
Key Responsibilities- End-to-end responsibility for the success and growth of client engagements and accounts, from initial meetings to account delivery and growth.
- Determine the strategic direction and tone for all client accounts.
- Develop growth roadmaps and manage commercial retention, renewal, and expansion of all client accounts.
- Establish and maintain client relationship standards of excellence for the agency.
- Manage senior client expectations, increase client satisfaction, and engagement.
- Ensure all projects are delivered as per client scope and budgets, proactively managing client expectations in case of delays and flagging risks and mitigations periodically.
- Act as a point of escalation to address client feedback and propose appropriate solutions.
- Work with the delivery team to ensure projects are appropriately staffed and profitable.
- Coach and support the team to continuously improve the quality of strategy and delivery on client business, adding value at every touchpoint.
- Manage tracking and reporting of performance to uphold team accountability and promote quality of service.
- Identify and qualify new business opportunities, building immediate confidence and trust with new prospects.
- Craft pitch presentations, commercial proposals, and pricing with the support of the delivery team.
- Develop strategic roadmaps and scope new business projects with the support of the delivery team.
- Lead negotiations and close contracts and scope of work with client procurement teams.
- Onboard new clients, ensuring successful transition from sales to delivery.
- 10+ years of experience in a client-facing role.
- Technical engineering or technical marketing background.
- Experience and expertise in at least 4 of the following areas: consulting/business analyst, customer engagement/customer experience strategy, CRM, MarTech - CDP, CEP, Marketing Cloud, customer data management, data architecture/data warehouse, data analytics/measurement/reporting.
- Experience managing multiple complex projects.
- A fast-moving environment where you will never stop learning and growing.
- A supportive and positive work culture with an emphasis on our values.
- An international presence, working with team members in Europe, the US, and around the globe.
- 100% remote work.
- Flexible vacation policy.
- Career progression paths and opportunities for promotion/advancement.
- Organized team events and outings.
Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.
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