Customer Service Representative

3 days ago


Ames, Iowa, United States U-Haul Full time
Customer Service Representative Role

Are you a people person looking for a new challenge? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your responsibilities will include inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment. This role offers on-the-job education and opportunities for advancement.

What We Offer
  • Career stability and opportunities for advancement
  • Mindset App Reimbursement and Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance and MetLaw Legal program
  • MetLife auto and home insurance and Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids and Dental & Vision Plans
  • Business travel insurance and You Matter EAP
  • Critical Illness/Group Accident Insurance and Dave Ramsey's SmartDollar Program

Responsibilities
  • Assist customers inside and outside a U-Haul center with U-Haul products and services
  • Use smartphone-based U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot including checking fluid levels
  • Answer questions and educate customers regarding products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University

Requirements
  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

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