Guest Service Representative

4 weeks ago


Ames, Iowa, United States Gatewayames Full time
Job Title: Guest Service Representative

The Gateway Hotel & Conference Center is seeking a part-time Guest Service Representative to support our hotel operations. We are looking for someone with excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities:
  • Provide friendly and professional greetings to guests
  • Perform accurate check-in and check-out procedures
  • Answer telephone calls in a timely manner
  • Make reservations over the phone and in person
  • Resolve guest complaints in a mutually beneficial way
  • Manage cash floats and ensure accurate accounting
  • Collaborate with other departments to provide seamless service
Requirements:
  • 1-year experience in a hotel or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work varied shifts, including nights and weekends

We are passionate about delivering exceptional guest experiences and providing first-class hospitality. If you share this passion, we encourage you to apply for this exciting opportunity.



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