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Customer Service Representative

2 months ago

Ames, Iowa, United States First National Bank of Ames Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at First National Bank of Ames. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, chat, and video banking.

Key Responsibilities
  • Provide timely and accurate customer service through various service delivery channels.
  • Answer customer inquiries regarding loan and deposit services, credit and debit cards, account information, and other requests.
  • Process requests for funds transfer, stop payment, check orders, and other customer requests.
  • Maintain a working knowledge of electronic banking services and communicate the benefits to customers.
  • Adhere to and maintain a working knowledge of operational, security, risk, and regulatory policies and procedures.
  • Seek opportunities to attract, retain, and expand customer relationships by educating customers on new and existing products and services.
Requirements
  • Previous banking experience preferred.
  • Phone customer service experience a plus.
  • Video Banking experience a plus.
  • Strong computer literacy with knowledge of computer software.
  • Demonstrated history of providing exceptional customer service.
  • Ability to work in a virtual environment with on-screen customer interaction.
  • Exceptional professional telephone etiquette and strong written and verbal communication skills.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.