Optical Expert

4 weeks ago


St Petersburg, United States EssilorLuxottica Group Full time

Job Summary:

We are seeking a highly skilled Licensed Optician to join our team at LensCrafters. As a Licensed Optician, you will be responsible for delivering exceptional customer service and providing expert advice on eyewear and vision care.

Key Responsibilities:

  • Welcome and serve customers with a smile
  • Custom fit glasses and precisely place prescriptions in lenses
  • Act as a leader in optical acumen and provide expert advice on eyewear and vision care
  • Take and record measurements, accurately adjust and fit eyewear with attention to detail
  • Assist team members with complex product needs and prescriptions
  • Use technology accurately and efficiently, with a focus on exceptional product knowledge and customer service
  • Proactively identify and resolve customer issues, ensuring satisfaction and exceeding expectations
  • Multi-task, prioritize, and manage time effectively in a fast-paced environment
  • Strive for exceptional results on brand KPIs and competencies
  • Maintain a clean and organized store appearance, adhering to company standards
  • Identify and report safety opportunities, demonstrating safe work practices
  • Embody a resourceful, self-motivated, and results-driven mindset, with a desire for continual learning and improvement

Requirements:

  • High School graduate or equivalent
  • State licensure
  • Optical dispensing experience
  • Strong customer service skills, including communication, listening, and team building
  • Knowledge of current store merchandise
  • Strong basic math skills
  • Awareness of current fashion trends
  • Selling skills, including the ability to use and carry an iPad/tablet
  • Familiarity with POS, computers, and calculators
  • Embracing new technology and change

Preferred Qualifications:

  • Previous customer service and retail experience

What We Offer:

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica Group is an Equal Opportunity Employer.


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