Employee Relations Consultant

2 weeks ago

Middlesex, New Jersey, United States TLC Care Full time
Main Responsibilities


To oversee and direct employee relations initiatives across TLC Care by collaborating closely with essential stakeholders, facilitating the achievement of TLC's corporate goals.


To partner with the Head of People and assist the Leadership Team as a subject matter expert on casework, ensuring uniformity in policy enforcement and adherence to best practices.


To offer guidance and counsel to Senior Management on intricate HR matters such as disciplinary actions, grievances, absence management, and employment legislation, while actively supporting them during appeal processes as necessary. This includes sharing insights and best practices with the team through the development and implementation of targeted HR training.


To deliver proactive and professional advice to managers and team members regarding all employee relations concerns, both formal and informal. This encompasses conduct, performance management, grievances, bullying and harassment, whistleblowing, and absence management, in accordance with TLC Policies, current legislation, the ACAS Code of Practice, and other professional standards.


To support and guide leaders and managers through organizational transformations, which will include managerial support.


To lead, effectively manage, and document weekly employee relations calls with key stakeholders.


To oversee the local employee relations tracking system, including data analysis from reports and the generation of statistics to inform priorities and influence strategic decision-making, encompassing cost and risk assessments.


To review each case and ensure that a comprehensive plan is established, detailing roles, responsibilities, and timelines, which are clearly communicated to relevant team members, while monitoring progress against these plans.


To maintain accurate records throughout all HR processes and meetings.


To collaborate with the Head of People in contributing to the ongoing development and review of policies and procedures, ensuring they align with current legislation and respond to organizational needs.


To provide regular updates on casework, highlighting prevalent themes and areas of significant financial and/or reputational risk, and present findings accordingly.


To monitor HR KPIs and generate reports as required by the Board.


To plan, design, and implement service and process enhancements to ensure that the HR team operates in compliance with legal standards and best HR practices.


To work collaboratively with Senior Management teams and Champions at TLC, aiding in the development and maintenance of a culture of positive employee relations and supporting the formulation of key HR strategies and policies to effectively resolve complex HR challenges.


To develop and manage the delivery of suitable training and learning opportunities for leaders and managers to enhance capabilities and foster an engaged workforce.


To benchmark and establish processes aimed at the continuous improvement of HR services, enhancing their value and ensuring excellence in service delivery.


To handle sensitive information appropriately, considering GDPR (General Data Protection Regulations) and TLC policies.


Skills, Knowledge, and Qualifications

- CIPD Qualified or equivalent experience
- Experience in employment law through employee relations case handling in a dynamic, multi-site environment
- Strong leadership and managerial skills
- Experience in an operational setting with the ability to adopt a strategic and solution-focused approach
- Leadership development, coaching, and mentoring experience
- Ability to represent the company positively, safeguarding and promoting its reputation at all times
- Proficient in all Microsoft Office applications
- Excellent interpersonal skills – approachable and professional
- Confident communicator capable of relating to staff at all levels and fostering strong working relationships
- Ability to demonstrate confidentiality, empathy, and sensitivity, particularly when managing delicate situations and information
- Exceptional planning, time management, and organizational skills
- Strong written communication skills with attention to detail and adaptability to audience
- Good judgment and decision-making abilities, with a diplomatic approach.

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