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Employee Relations Advisor
2 months ago
To oversee and direct employee relations initiatives across TLC Care by collaborating closely with essential stakeholders, facilitating the achievement of TLC's corporate goals.
To partner with the Head of People and assist the Leadership Team as a subject matter expert, ensuring consistent application of policies and adherence to best practices in all casework.
To offer guidance and counsel to Senior Management on intricate HR matters, including disciplinary actions, grievances, absence management, and employment legislation, while actively supporting Senior Management during appeal processes as necessary. This includes sharing knowledge and best practices with the team through the development and implementation of tailored HR training.
To provide proactive and professional advice to managers and team members regarding all employee relations matters, both formal and informal. This encompasses conduct, performance management, grievances, bullying and harassment, whistleblowing, and absence management, in alignment with TLC Policies, current legislation, the ACAS Code of Practice, and other professional standards.
To support and guide leaders and managers through organizational transitions, which will involve assistance for management.
To lead, effectively manage, and document weekly employee relations calls with key stakeholders.
To manage the local employee relations tracking system, including data analysis from reports and the generation of statistics to inform priorities and influence strategic decision-making, including cost and risk assessments.
To review each case and ensure that a clear plan is established, outlining roles, responsibilities, and timelines, which are communicated to relevant team members, while monitoring progress against these plans.
To maintain accurate records throughout all HR processes and meetings.
To collaborate with the Head of People in contributing to the ongoing development and review of group policies and procedures, ensuring they reflect current legislation and meet organizational needs.
To provide regular updates on casework, highlighting themes and areas of significant financial and/or reputational risk, and present findings accordingly.
To monitor HR Key Performance Indicators (KPIs) and generate reports as required by the Board.
To plan, design, and implement service and process enhancements to ensure that the HR team operates in accordance with legal standards and best HR practices.
To work collaboratively with Senior Management teams and Champions at TLC, aiding in the development and maintenance of a culture of positive employee relations and supporting the formulation of key HR strategies and policies to effectively resolve complex HR challenges.
To develop and manage the delivery of relevant training and learning opportunities for leaders and managers to enhance capabilities and foster an engaged workforce.
To benchmark and establish processes aimed at continuously improving HR services, enhancing their value, and ensuring excellence in service delivery.
To handle sensitive information appropriately, considering GDPR (General Data Protection Regulations) and TLC policies.
Skills, Knowledge, and Qualifications
- CIPD Qualified or equivalent experience
- Experience in employment law through employee relations case handling in a dynamic, multi-site environment
- Strong leadership and managerial skills
- Experience in an operational setting with the ability to adopt a strategic and solution-focused approach
- Leadership development, coaching, and mentoring experience
- Ability to represent the company positively, safeguarding its reputation at all times
- Proficient in all Microsoft Office applications
- Excellent interpersonal skills – approachable and professional
- Confident communicator capable of relating to staff at all levels and fostering strong working relationships
- Ability to demonstrate confidentiality, empathy, and sensitivity, particularly when dealing with delicate situations and information
- Exceptional planning, time management, and organizational skills
- Strong written communication skills with attention to detail and adaptability to different audiences
- Good judgment and decision-making abilities, with a diplomatic approach.
