Medical Device Support Professional

18 hours ago


Manchester, New Hampshire, United States Sequel Medical Technology Full time

**Job Overview:**

We are seeking a skilled Medical Device Support Professional to join our Customer Care Center at Sequel Medical Technology. As a key member of our team, you will play a crucial role in providing exceptional support to customers using our medical devices.

The ideal candidate will have a strong background in healthcare and technical support, with experience in troubleshooting complex issues and providing clear, concise solutions to customers.

We offer a competitive salary of $65,000 - $80,000 per year, depending on experience, as well as opportunities for professional growth and development.

Responsibilities:

  • Provide timely and effective support to customers via phone, email, and chat
  • Troubleshoot complex technical issues related to our medical devices
  • Document customer interactions accurately and thoroughly
  • Collaborate with cross-functional teams to resolve customer issues

Requirements:

  • Bachelor's degree in health-related field preferred or commensurate experience
  • 1+ years of experience in medical device support or related field
  • Excellent communication and problem-solving skills


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