Command Centre Operations Specialist

2 weeks ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Command Centre Operator to join our team. As a key member of our operations team, you will be responsible for monitoring and maintaining the integrity of our IT infrastructure, ensuring seamless service delivery to our customers.

Key Responsibilities:

  • Monitor and respond to system, application, and network events in real-time, utilizing advanced monitoring tools and technologies.
  • Provide first-level support and troubleshooting for hardware and software issues, ensuring prompt resolution and minimizing downtime.
  • Conduct thorough analysis of incidents, applying Standard Operating Procedures (SOPs) to identify root causes and escalate to higher-level support teams as necessary.
  • Perform daily operational tasks, adhering to established checklists and procedures to ensure consistency and quality.
  • Track and update change management activities, as well as routine operational tasks, to maintain accurate records and facilitate smooth handovers.
  • Ensure seamless handovers of outstanding activities and tasks to incoming shift teams, documenting and communicating all relevant information.

Requirements:

  • ITIL IT Service Management certification or equivalent experience.
  • At least two years of experience as a command centre operator with 12-hour shift rotation.
  • A minimum of three years of IT experience with hands-on expertise in either MS Windows or Unix platforms.
  • At least two years of Incident Management experience.
  • ITIL V3 Foundation Certification.

Shift Pattern:

  • 12-hour rotating shifts (8 AM - 8 PM / 8 PM - 8 AM), 24x7x365 operations.


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