Command Centre Operations Specialist

2 weeks ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled Command Centre Operator to join our team. As a key member of our operations team, you will be responsible for monitoring and responding to system, application, and network events on a 24x7x365 basis.

Key Responsibilities:

  • Continuously monitor and respond to system, application, and network events using advanced monitoring tools and technologies.
  • Provide first call resolution by troubleshooting and resolving complex hardware and software issues, and responding to user support requests in a timely and efficient manner.
  • Conduct Level 1 analysis of incidents based on established Standard Operating Procedures (SOP) and escalate to Level 2 support where necessary.
  • Perform daily operational activities, ensuring tasks are completed as per the daily checklist and maintaining a high level of accuracy and attention to detail.
  • Monitor, track, and update change management activities, as well as routine operational activities, to ensure seamless service delivery.
  • Ensure smooth handover of outstanding activities and tasks to incoming shift teams by documenting and communicating all relevant information.

Mandatory Skills:

  • ITIL IT Service Management certification

Preferred Skills:

  • At least two (2) years of experience as a command centre operator with 12-hour shift rotation.
  • A minimum of three (3) years of IT experience with hands-on expertise in either MS Windows or Unix platforms.
  • At least two (2) years of Incident Management experience.
  • ITIL V3 Foundation Certification.

Shift Pattern:

  • 12-hour rotating shifts (8 AM 8 PM / 8 PM 8 AM), 24x7x365 operations.

About MyCareersFuture

MyCareersFuture is a leading provider of career development solutions. We are committed to delivering exceptional service to our clients and candidates. If you are a motivated and experienced Command Centre Operator looking for a new challenge, we encourage you to apply for this exciting opportunity.



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