Command Centre Operations Specialist
2 weeks ago
Job Summary
MyCareersFuture is seeking a highly skilled Command Centre Operator to join our team. As a key member of our operations team, you will be responsible for monitoring and responding to system, application, and network events on a 24x7x365 basis.
Key Responsibilities:
- Continuously monitor and respond to system, application, and network events using advanced monitoring tools and technologies.
- Provide first call resolution by troubleshooting and resolving complex hardware and software issues, and responding to user support requests in a timely and efficient manner.
- Conduct Level 1 analysis of incidents based on established Standard Operating Procedures (SOP) and escalate to Level 2 support where necessary.
- Perform daily operational activities, ensuring tasks are completed as per the daily checklist and maintaining a high level of accuracy and attention to detail.
- Monitor, track, and update change management activities, as well as routine operational activities, to ensure seamless service delivery.
- Ensure smooth handover of outstanding activities and tasks to incoming shift teams by documenting and communicating all relevant information.
Mandatory Skills:
- ITIL IT Service Management certification
Preferred Skills:
- At least two (2) years of experience as a command centre operator with 12-hour shift rotation.
- A minimum of three (3) years of IT experience with hands-on expertise in either MS Windows or Unix platforms.
- At least two (2) years of Incident Management experience.
- ITIL V3 Foundation Certification.
Shift Pattern:
- 12-hour rotating shifts (8 AM 8 PM / 8 PM 8 AM), 24x7x365 operations.
About MyCareersFuture
MyCareersFuture is a leading provider of career development solutions. We are committed to delivering exceptional service to our clients and candidates. If you are a motivated and experienced Command Centre Operator looking for a new challenge, we encourage you to apply for this exciting opportunity.
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